Data Deletion Request

Your Right to Data Deletion

At Wisent Software, we respect your privacy rights and are committed to providing you with complete control over your personal data. In compliance with GDPR, CCPA/CPRA, Google Play Store, and Apple App Store requirements, we offer multiple ways for you to request the deletion of your account and associated data.

Processing Timeline: Account deletion requests are processed within 30 days of verification. You will receive a confirmation email once the deletion is complete.

Data Retention: Some data may be retained longer if legally required by applicable laws, regulations, or for legitimate business purposes such as fraud prevention, security, or ongoing legal matters.

What Data Will Be Deleted?

When you request account deletion, the following categories of data associated with your account will be permanently removed from our systems:

Identification Data: Name, email address, phone number
Account Credentials: Authentication tokens and login information
Usage Data: App interactions, feature usage, timestamps, and activity logs
Device Data: Device IDs, operating system information, and metadata
Location Data: Approximate geolocation data derived from your device or IP address
Analytics Data: Behavioral data collected via PostHog and internal telemetry
Financial Transaction Metadata: Transaction IDs and purchase records (full payment details are not stored by us)
AI Input Data: Prompts, queries, and interactions with AI features
User-Generated Content: Notes, tasks, routines, reminders, and other content created within the app

Important: Data deletion is permanent and irreversible. Once your account is deleted, you will not be able to recover your data, content, or account history. Please ensure you have backed up any information you wish to retain before submitting a deletion request.

Data Retained After Deletion

In certain circumstances, we may retain limited data even after account deletion, including:

Data required to comply with legal obligations, regulations, or court orders
Data necessary for fraud prevention, security investigations, or abuse prevention
Aggregated or anonymized data that cannot be used to identify you personally
Transaction records required for financial auditing or tax compliance
Communications records where retention is legally mandated

Alternative Deletion Methods

In addition to this web form, you can also request account deletion through the following methods:

1. In-App Deletion (Recommended)

Open the Wisent app, navigate to Settings → Account → Delete Account, and follow the on-screen instructions. This is the fastest and most direct method.

2. Email Request

Send an email to support@wisentapp.com with the subject line "Account Deletion Request" and include:

Your full name
The email address associated with your Wisent account
A brief statement confirming your request to delete your account and data

Submit a Data Deletion Request

Complete the form below to request the deletion of your Wisent account and all associated personal data. All fields marked with * are required.

Full Name *

Email Address *

Must match the email address registered with your Wisent account

Phone Number (Optional)

User ID or Account ID (Optional)

This helps us locate your account faster. You can find this in the app under Settings → Account

Reason for Deletion *

Additional Information (Optional)

* I understand that deleting my account is permanent and irreversible, and I will not be able to recover my data, content, or account history after deletion is complete.

* I confirm that I am the owner of this account or have authorization to request its deletion. I understand that providing false information may delay or prevent processing of this request.

* I have reviewed the Privacy Policy and understand my rights regarding data deletion under GDPR, CCPA, and other applicable laws.

Request Submitted Successfully!

Your data deletion request has been received and will be processed within 30 days.

You will receive a confirmation email at with further details and a reference number.

If you have any questions, please contact us at support@wisentapp.com.

Questions or Concerns?

If you have questions about the data deletion process, need assistance, or would like to verify the status of your deletion request, please contact our support team:

Email: support@wisentapp.com
Website: https://wisentapp.com

Your Privacy Rights

For more information about your privacy rights, data collection practices, and how we protect your information, please review our:

Wisent Software is committed to protecting your privacy and ensuring compliance with global data protection regulations including GDPR (EU), CCPA/CPRA (California), COPPA (Children's Privacy), Google Play Store policies, and Apple App Store requirements.